Terms and conditions

These are the terms and conditions of Dementia Carers Count (DCC), formerly known as Royal Surgical Aid Society, website and all other DCC websites.

The website is owned by DCC whose registered office is 7-14 Great Dover Street London SE1 4YR. DCC is a registered charity in England & Wales (216613) and Scotland (SC051929), and a company limited by guarantee (company number 515174).

Conditions of use

If you use this website you are agreeing to these terms and conditions from the date that you first use it. DCC may change these terms and conditions, and if you use the site after any changes have been made you are agreeing to the new terms and conditions.

These are also the terms and conditions for using any other websites owned by DCC if they have a link to this website. These terms and conditions apply to any use of the site including any donations you may make on this website.

You must not use this website to do anything that is unlawful, or that would affect anyone else’s rights, or would stop or spoil anyone else’s use of the website.

DCC owns the name and logo of DCC. You cannot use it without first getting DCC’s permission. DCC owns or has been allowed to use the materials, pictures or videos on this website. If any materials, pictures or videos on this website are owned by someone else, it will say they are, and then you will need to ask that person’s/organisation’s permission to use them.

DCC authorises you to reproduce the content of this site solely for your personal, non-commercial use provided DCC is acknowledged as creator of the content, with all copyright, trade mark and other proprietary notices are kept on the material; and is given reasonably prominent acknowledgement that you have created such content and provided it is not used in a context which damages our reputation.

You must not change any information, pictures or videos that you get from this website. You must only use information, pictures or videos exactly as they appear on the website, and if you use a video that you got from this website you must not use just part of it. Unauthorised use of the content may violate copyright, trademark and other laws.

DCC does not allow our information to be used on other websites without written consent. Please contact info@dementiacarers.org.uk for more information.

Privacy and data protection

Please read DCC’s Privacy Policy available through this website.

This website contains links to other websites not owned by DCC. DCC is not responsible for anything in a website that it does not own. Inclusion of a link to another website does not imply endorsement by DCC or an indication as to the accuracy of their content or quality.

You are responsible for checking if the information on any other websites that you link to from this website is accurate or correct and for anything that you might buy from another website. DCC is not responsible for your use of any websites not owned by DCC.

Public areas

DCC may now or in the future permit you to post, upload, transmit through, or otherwise make available on the site (collectively, “submit”) messages, text, illustrations, files, images, graphics, photos, comments, sounds, music, videos, information, content, and/or other materials (“User Content”).

DCC is not responsible for anything that you or other people post on any public area of this website, including any forums, blogs or other User Content.

DCC does not check everything posted in any public areas and so you are responsible for what you post. DCC can remove or edit anything that you post in any public area, without telling you if we think that it is inappropriate in any way, for example; if DCC thinks it is defamatory, obscene, indecent, discriminatory, threatening, breaches any copyright or trade mark, is intended to solicit business, contains viruses or corrupted files or is otherwise unlawful.

We have the right to publish any User Content that you post via the site for any purpose whatsoever, without payment to you – unless we have specifically agreed otherwise in writing prior to submission.

By submitting User Content to us, simultaneously with such posting you automatically grant to us a worldwide, fully-paid, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable, and transferable right and license to use, record, sell, lease, reproduce, distribute, create derivative works based upon (including, without limitation, translations), publicly display, publicly perform, transmit, publish and otherwise exploit the User Content (in whole or in part) as DCC, in its sole discretion, deems appropriate.

We may exercise this grant in any format, media or technology now known or later developed for the full term of any copyright that may exist in such User Content.

Security of payments

Any payments made via this website are processed via PayPal or GoCardless. Although this website uses encryption security software in areas where online payment details are accepted, we cannot guarantee the security of information and payments processed on the internet.

If you suffer any loss when you give any payment information in an email or other internet links this is your responsibility and DCC and its agents will not be liable.


If you have made an error in your one-off donation or if you change your mind about wishing to donate to DCC, we will refund your donation provided that you contact us within 7 days of the donation being made. Your refund will be credited to the card from which it was taken.

To request a refund, please email info@dementiacarers.org.uk with the subject ‘Donation refund’ and include your name and address and the donation amount that you would like refunded.

If you become aware that your card has been used fraudulently, please contact your card provider.

Donations made via GoCardless are covered by the Direct Debit Guarantee. This policy complies with the guidelines set out by the Institute of Fundraising.

Compliments & complaints

The content on this website is for information purposes only. You should get your own advice tailored to your specific situation before making a decision about a particular course of action. You can obtain such advice via info@dementiacarers.org.uk.

DCC cannot guarantee that your use of this website will not be interrupted or that this website is free from errors, viruses or bugs, so you must take your own action to protect your own computer before downloading information from the site.

DCC cannot accept liability for any damages whatsoever including, indirect or consequential damages, loss of profits, as a result of your use or loss of use of this website or from downloading any virus. The laws of England and Wales apply to this website and any disputes about the use of this website will be dealt with by the courts of England and Wales.